Conquering the complexity in products and services can generate larger contributions to profits and growth than nearly any other business strategy
As the Six Sigma and Lean practice areas mature, the challenge is to discover new ways to apply these methods. Michael George proposes that an analysis that looks at complexity of a business is a way to identify areas of opportunity for improvement. The method is based on some patented equations that attempt to put numerical values on a companys complexity. When the complexity is calculated, and is found to be out of balance with the companys strategic direction, then action can be taken using Lean Six Sigma to reduce (or increase) complexity.
This book proposes methods that cross conventional organizational boundaries, so the mission and the methods must be adopted by senior people who can see the benefits of crossing the boundaries. To make a difference managing complexity, these senior people must have the people and power to calculate new business measures and deploy teams that may not align with current organizations and departments.
